Terms of service

These terms govern the managed website and web application services provided by Your Website Builders ("we", "us") to you, the client. They are written in plain English on purpose. By subscribing to a plan, you agree to them.

Your Website Builders is the trading name of [YOUR FULL NAME], a sole trader based at [YOUR CORRESPONDENCE ADDRESS], United Kingdom. You can reach us on 07468 497326.

1. The service

Every Your Website Builders plan includes, for one monthly fee:

• Design and build of your website as agreed at sign-up
• Hosting on fast, secure infrastructure with an SSL certificate
• Continuous monitoring, backups and security management
• All technical updates and maintenance for the life of the subscription
• Up to two hours of content changes each month, delivered within two working days
• Email and phone support during UK business hours

Managed Web App plans also cover the agreed application features and backend database, their hosting, encryption and daily backups.

One thing is deliberately not included: your domain name. You buy it yourself, in your own name, direct from a registrar, for roughly £12 a year. We will tell you exactly what to buy and set it up for you at no charge. We do it this way on purpose: a web company that owns your domain owns your business, and we would rather you held the keys.

2. Content changes and fair usage

Your plan includes up to two hours of content changes each month: text edits, price updates, photo swaps, and the occasional new page. That covers the usual run of changes a business needs.

• Included time is per calendar month. It does not roll over to the next month, and it has no cash or refund value if unused.
• If a request will take you past your included time, we tell you before we start. Extra time is billed separately at our standard hourly rate, agreed with you in writing first.
• A full redesign, a change of business, or new custom functionality is always quoted separately before any work begins.

In short: there are no surprise charges. Nothing outside the plan is ever billed without your written go-ahead.

3. Service availability

We target 99.9% uptime, measured monthly. Our static architecture makes extended outages extremely unlikely, but no provider can honestly promise perfection. Planned maintenance is carried out at low-traffic times and announced in advance where it could be noticeable. If availability falls below our target in any month because of something within our control, tell us and we will credit that month's fee.

4. Payment

• You pay nothing until your site is live and you have approved it. We design and build first. If you do not like what we produce and we cannot put it right, you walk away owing us nothing, and we will not have taken a penny.
• Fees are billed monthly in advance by direct debit or card, starting the month you go live.
• There is no setup fee unless agreed in writing before work starts.
• The initial term is twelve months from launch, after which the subscription continues on a rolling monthly basis. Your price is fixed for that first year.
• The first 30 days after launch are a trial run. If you change your mind for any reason in that window, tell us and we will cancel the subscription and refund every payment you have made. No notice period, no questions, no exit fee.
• If a payment fails we will let you know and retry. If fees remain unpaid for 30 days, we may suspend the site until the account is settled.
• Prices can change with 60 days' written notice, and never during your initial term.

5. Cancellation

Within the first 30 days after launch, cancel whenever you like and we refund everything, as described above. After that, the twelve-month initial term applies, and once it has finished you can cancel with one month's written notice, no questions asked (though we will probably ask how we could have done better).

On cancellation we take the site offline at the end of the paid period. Your domain name is registered in your name and stays yours whatever happens, and we will happily point it wherever you ask. If you want a static export of your site's content to take with you, we provide one at no charge.

6. Content and ownership

• You keep ownership of everything you supply: your logo, photos, text and brand.
• Your domain name is registered to you, not to us. We never hold it, and you can move it elsewhere at any time without asking our permission.
• You are responsible for having the rights to material you supply, and for the accuracy of claims about your business.
• The design and code we create remain ours during the subscription and are licensed to you for the life of the service. Your data in any Managed Web App database is yours, always, and exportable on request.

7. Our responsibilities and limits

We provide the service with reasonable skill and care. We are not liable for loss of profit or indirect losses arising from downtime, and our total liability in any year is capped at the fees you paid in that year. Nothing in these terms limits liability that cannot be limited by law.

8. Data protection

We handle personal data as described in our privacy policy. Where we process data on your behalf as part of a Managed Web App, we do so only on your instructions and under a data processing agreement.

9. General

These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If any part of these terms is found unenforceable, the rest still stands. These terms, together with your sign-up confirmation, are the whole agreement between us.

Questions about any of this? Call 07468 497326 or use our enquiry form, and a person will answer.